Account setup and security

Joining Rooster Bet is quick and straightforward. This guide covers creating your account, logging in safely, and keeping your details up to date.

• How do I create an account? Tap Sign Up, provide a valid email address, and choose a strong password. You may also choose to sign up using a supported social login if you prefer.
• How do I log in? Enter your registered email and password, or use the social login option if you signed up that way. Enable extra security features if available.
• What if I forget my password? Click the “Forgot Password?” link on the login screen, enter your registered email, and follow the instructions to reset it.
• How can I change my email address? Go to your profile, select Email, enter a new address, and save. A confirmation step may be required.
• Can I change the currency in my account? Yes. Open Profile settings to switch your currency. Some older transactions may stay in the original currency for records.
• How do I update my personal details? In your profile, edit your name, contact number, and other details, then save.
• How do I verify my identity? Rooster Bet may request documents (proof of ID and proof of address) to confirm who you are. Upload clear scans when prompted; verification helps secure your account and enables higher withdrawal limits.
• Who can create an account and what about age? You must be of legal gambling age in your jurisdiction and comply with local laws. Only eligible players may register.
• How do I close or reopen my Rooster Bet account? If you wish to pause or stop playing, you can request account closure from your profile. You can request reopening later by contacting Support when you’re ready to return.

Deposits, withdrawals, and managing funds

Keeping funds flowing smoothly is simple. Here’s what you need to know about depositing, withdrawing, and account verification.

• How do I deposit? Click Deposit, choose a payment method, enter the amount, and confirm. Most deposits appear on your balance instantly.
• Minimums and processing times? Deposit and withdrawal minimums vary by method and currency. Deposits are typically instant or near-instant; withdrawals usually process within 1–3 business days depending on the method and amount.
• How long do withdrawals take? Withdrawal requests are processed promptly. Smaller sums often complete quickly; larger requests may take longer as payments pass through the processor. You can track status in your wallet history.
• What is the double turnover rule? To withdraw without wagering the deposit, you must roll over the deposited amount at least twice through play. If the turnover isn’t met, the bonus portion may be deducted while the real-money balance remains available for play or withdrawal.
• What if there’s a problem with a payment? If a deposit or withdrawal isn’t reflected on your balance after the expected time, contact Rooster Bet Support via Live Help with your transaction ID for a quick check.
• Are documents needed for withdrawals? Rooster Bet may request documents to verify identity before approving withdrawals, especially for larger sums. This is a standard security measure.
• Can withdrawals be split? Very large withdrawals may be issued in multiple parts due to payment processor limits. You’ll see each payment as a separate entry in the history.
• Fees and currency conversions? Processing by third-party payment methods may involve fees or currency conversion costs. Rooster Bet does not add extra charges beyond what the processor applies; check the cashier for specifics.
• What happens if funds don’t arrive? If funds do not appear within the stated window, contact Support. We’ll investigate and keep your balance accurate while resolving the issue.

Bonuses, rewards, and wagering

Promotions, loyalty points, and wagering requirements shape how you use bonuses at Rooster Bet.

• What are Rooster Bet points? As you play, you earn loyalty points. For example, every time your bets reach a defined total in your chosen currency, you earn points. Accumulating points can increase your VIP status and unlock rewards.
• What is a bonus? Bonuses add extra funds to your balance as part of promotions. To cash out bonus money, you must complete the wagering requirement for that bonus.
• How do wagering requirements work? Each bonus has a wagering target (for example x20 or x40). To cash out the bonus, you must place bets totaling the bonus amount multiplied by the wagering factor. For instance, a 100-unit bonus with x20 would require 2,000 in wagering before cashing out.
• What games contribute to wagering? Most slot games contribute 100% toward wagering. Some table games or special bets contribute less or may not count toward wagering at all. See the bonus terms for exact details and track progress in your profile.
• Where can I track progress? You can view wagering progress in your Rooster Bet profile under Bonuses and in the in-game menu on mobile.
• What happens if I don’t meet the wagering requirements? If the wagering target isn’t met, the unplayed bonus portion is deducted from your bonus balance while your real-money balance remains available for play or withdrawal.
• Do rewards have expiration? Most points and bonuses have expiry periods; check your profile for the exact window and read the promo terms to avoid losing rewards.
• Are there special promos like prize wheels or limited-time offers? Rooster Bet runs periodic promotions with extra chances to win. Details, eligibility, and prize lists are shown with each promo banner and in the terms and conditions.
• How do I claim a bonus from an email promo? Follow the link in the email, then deposit to activate the bonus. The bonus is credited after a qualifying deposit; if you don’t see it, contact Online Help for assistance.
• Do promotions have bet requirements tied to difficulty levels? Some promos use level-based bets. To progress, place bets at the required minimum level: Level Easy, Level Medium, Level Hard, with specific bet thresholds defined in the promo.
• Is there a special prize for re-achieving VIP status? Some tiers grant exclusive rewards, such as a chance for a VIP wheel spin within a limited time after earning the status again. Check the VIP terms for exact details.

Technical help and support

Common issues and quick fixes help you stay in control. If you still need help, Rooster Bet Support is available to assist.

• Forgot your password? Use the Forgot Password option on the login screen, enter your registered email, and follow the reset steps sent by Rooster Bet.
• I didn’t receive a confirmation email. What should I do? Check your Spam and Promotions folders first. If you still don’t see it within a short window after signup, request a new confirmation from your Profile settings or contact Support.
• Why isn’t the game loading on my computer? Ensure you’re using a modern, up-to-date browser. If you previously relied on plugins, switch to HTML5-enabled games and clear your cache.
• How do I clear my cache? In most browsers, open History, choose Clear Browsing Data, and select Cookies and Cached Images and Files. For best results, clear data for all time.
• What if I need more help? Use Rooster Bet’s Live Help or Support contact to get fast assistance. Our team guides you through issues and answers questions.
• Is Rooster Bet committed to responsible gaming? Yes. If you feel your gambling is getting out of control, set personal limits, use self-exclusion options, and reach out to Support for help.